Consumer law
Regulatory, contractual and legal assistance in the field of the Consumer Code, the Tourism Code, the Insurance Code and the Electronic Communications Code.
Administrative, contractual and legal assistance as well as litigation in the field of the Consumer Code, the Code of Tourism, the Insurance Code and the Electronic Communications Code.
Over the years we have acquired extensive experience in managing legal issues related to relationships between consumers and banks, financial and consumer credit companies, telecommunications companies (landline, mobile and internet services), transportation companies (air, marine and railway), companies providing utilities (gas and electricity), insurance companies, as well as between consumers and tourist operators.
The specialized legal services we offer in this sector include the protection of individual consumers (and micro-enterprises pursuant to Arts. 18 and 19 of the Consumer Code), pursuant to the Consumer Code (Leg. Decree 206 of 6 September 2005), the Private Insurance Code (Leg. Decree 209/2005), the Electronic Communications Code (Arts. 70 et seq. of Leg. Decree 259 of 1 August 2003), and the Tourist Code (Leg. Decree 79 of 23 May 2001), and assistance to businesses and professionals – in accordance with the same above legislation– aimed at ensuring compliance of the activities and consumer relations (even remotely, or based on online platforms) with the relative legislative framework (including the regulatory framework resulting from independent Administrative Authorities in the sector, like resolutions enacted by AGCM or AGCOM).
The assistance also includes management and representation before the regulatory Authorities, both for investigations and sanction proceedings and for preventive procedures (e.g., Art. 37-bis of the Consumer Code for applications to AGCM which provides for a preliminary examination of the vexatious nature of clauses included in contracts or consumer forms, reports to AGCOM for unfair practices in the electronic communications sector, etc.).
Legal assistance services include:
Over the years we have acquired extensive experience in managing legal issues related to relationships between consumers and banks, financial and consumer credit companies, telecommunications companies (landline, mobile and internet services), transportation companies (air, marine and railway), companies providing utilities (gas and electricity), insurance companies, as well as between consumers and tourist operators.
The specialized legal services we offer in this sector include the protection of individual consumers (and micro-enterprises pursuant to Arts. 18 and 19 of the Consumer Code), pursuant to the Consumer Code (Leg. Decree 206 of 6 September 2005), the Private Insurance Code (Leg. Decree 209/2005), the Electronic Communications Code (Arts. 70 et seq. of Leg. Decree 259 of 1 August 2003), and the Tourist Code (Leg. Decree 79 of 23 May 2001), and assistance to businesses and professionals – in accordance with the same above legislation– aimed at ensuring compliance of the activities and consumer relations (even remotely, or based on online platforms) with the relative legislative framework (including the regulatory framework resulting from independent Administrative Authorities in the sector, like resolutions enacted by AGCM or AGCOM).
The assistance also includes management and representation before the regulatory Authorities, both for investigations and sanction proceedings and for preventive procedures (e.g., Art. 37-bis of the Consumer Code for applications to AGCM which provides for a preliminary examination of the vexatious nature of clauses included in contracts or consumer forms, reports to AGCOM for unfair practices in the electronic communications sector, etc.).
Legal assistance services include:
- compliance with disclosure to consumers obligations, also on-line;
- unfair, deceptive, aggressive commercial practices;
- advertising communication in all its forms;
- consumer contracts in general;
- unfair contractual terms between professional operators and consumers;
- performance of commercial activities, promotion of sales and consumer credit;
- particular ways of concluding a contract: contracts negotiated outside the business premises, remote contracts, sales through television and other audiovisual media;
- distance marketing of consumer financial services;
- contracts for the acquisition of a shared right to use real property (timeshare contracts);
- tourist services and package tours in accordance with the Tourism Code;
- product safety and product liability;
- legal guarantee of conformity and commercial warranties for consumer goods;
- organisation of collective actions (Class actions).
