Communications Regulatory Authority: report published on AGCOM’s activities as National Coordinator under the Digital Services Act (DSA) in 2025.

AGCOM has published its annual report pursuant to Article 55 of the Digital Services Act, covering the activities carried out from 1 January to 31 December 2025 in its capacity as Digital Services Coordinator for Italy.

During the year, the Authority consolidated its role in the implementation of the DSA, strengthening cooperation with other national authorities, the European Commission and the European Committee on Digital Services.

One of the main areas of activity concerned the handling of user complaints under Article 53 of the DSA. In 2025, AGCOM adopted specific procedural rules and received around 160 complaints, mainly relating to measures deemed disproportionate in relation to users’ rights, a lack of or insufficient justification for account suspensions or restrictions, and difficulties in accessing the platforms’ internal complaint systems. As all cases concerned service providers established outside Italy, AGCOM forwarded them to the relevant Coordinators following a preliminary assessment.

As regards orders relating to illegal content and user information, in 2025 AGCOM was not notified of any measures adopted by national authorities pursuant to Articles 9 and 10 of the DSA. However, the Authority directly adopted two orders under Article 9 and four orders under Article 10, sharing them via the European AGORA system.

Particular importance was also attached to the recognition of ‘trusted flaggers’ – that is, qualified individuals who facilitate the identification of illegal content and make the ‘notice and action’ mechanism provided for by the DSA faster and more effective. AGCOM received sixteen applications and approved ten, rejecting the remaining six on the grounds that they did not meet the required criteria. The certification of ADR Center S.r.l. as an alternative dispute resolution body was also updated, with an extension of the language requirements.

With regard to access to platform data by accredited researchers, AGCOM has collaborated with the other Coordinators and the Commission to define harmonised procedures in accordance with Article 40 of the DSA and Implementing Regulation (EU) 2025/2050. The Authority has also set up an information page and a dedicated helpdesk, although no requests for access were submitted by Italian researchers in 2025.

For 2026, AGCOM plans to complete the mapping of service providers subject to the DSA, strengthen cooperation with the relevant national authorities on illegal content, assess the creation of a task force dedicated to e-commerce, and intensify dialogue with civil society and trusted flaggers.

A specific priority will be the protection of minors. The Authority intends to further develop the national framework for implementing Article 28 of the DSA and to complete work on the Italian age verification application linked to the IT Wallet, as part of European initiatives aimed at more effective age verification tools.

The report therefore shows that activities are still predominantly focused on coordination, complaint handling and the development of the regulatory framework, but also a gradual shift towards more structured tools for enforcement, cooperation and the protection of vulnerable users.